Refund policy
REFUND & RETURN POLICY
Effective Date: 12-10-2025
At Dolavina, we are committed to providing a smooth and reliable shopping experience.
Please review this policy carefully before making a purchase.
1. Quality Inspection
All products undergo a quality inspection before shipping.
Customers are responsible for reviewing product descriptions and size charts before purchasing. Sizing may vary between products.
2. Eligibility for Returns
We accept returns only in the following cases:
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You received a defective or damaged item
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You received the wrong item
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You received the wrong size
You must contact us within 15 days of receiving your order.
Items without the issues listed above are not eligible for return or refund.
3. Return Conditions
To qualify for a return:
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Items must be unworn, unused, and in original condition
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Items must not be washed, altered, or damaged
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Returns must be approved by our customer service team before shipping
For hygiene reasons, the following items are final sale and cannot be returned:
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Undergarments
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Bodysuits
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Swimwear
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Accessories
Items purchased using discount codes or promotional coupons may not be eligible for return. Only the amount paid beyond the coupon value is refundable.
Shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer. We do not offer free return shipping.
4. How to Request a Return
To initiate a return:
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Email us at Info@dolavina.com
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Include:
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Your order number
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The email used to place the order
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A detailed description of the issue
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Clear photos or videos (if applicable)
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Once approved, we will provide return instructions.
Returns must be shipped within 14 days of approval.
We recommend using a tracked shipping service. We are not responsible for lost return packages.
5. Refund Processing
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Once we receive and inspect your return, processing may take up to 5 business days.
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Approved refunds will be issued to the original payment method within 10 business days.
Refund timing may vary depending on your payment provider.
6. Contact Information
For any questions regarding returns or refunds, please contact us:
We aim to respond within 24 hours.